If you need to cancel or reschedule a tutor session, please contact your tutor immediately. Please read our policies about last minute cancellations, missed sessions, late arrival and rescheduling.
Cancelling A Session
If you cancel a scheduled session:
1) at least 24 hours in advance, you will not be charged
2) less than 24 hours before your scheduled sessions, you will be charged for the TOTAL SCHEDULED TIME (i.e. if you cancel a 2 hour session without 24 hour notification, you will be charged for the 2 hours scheduled).
If you are running late, please call or text your tutor to let him/her know that you are on the way. Your tutor will wait 15 minutes for you. If in that time your tutor has not heard from you, the session will be cancelled, AND you will still be charged for the total time scheduled.
Contact your tutor immediately if you cannot make it to a session. If you do not show up to a session, you will be charged the for the total time scheduled.
Rescheduling a session
If you need to reschedule a session, please inform your tutor as soon as possible. If you contact your tutor less than 24 hours before your session, your tutor may choose to charge you for a last minute cancellation.
If your tutor does not show up or cancels without 24hr notice, he/she MUST provide you with a FREE SESSION of equal duration as the missed session.